Overview
Position Title: Administrator
Company: WTW
Location: Saint Columb Major, UK
Job Description:
A fantastic opportunity for a candidate at any level of their career to join WTW, one of the leading Third Party Administrators, as Pension Administrator. This is a challenging and rewarding role, drawing on and further developing team working, mathematical and customer service skills. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions.
Responsibilities:
- Communicate effectively with client/members via the telephone, letter and email.
- Recognise and escalate potential problems and potential complaint cases.
- Consistently provide a quality customer experience to clients/members.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
Requirements:
- Computer literate
- Good written and verbal communication
- Customer and quality focussed
- Able to work well under pressure and meet targets
- Able to work to a high level of accuracy
