Overview
Position Title: GTS Regional Lead
Company: WPP
Location: London, UK
Job Description:
As we continue on this journey, we have identified the need for a pivotal new role – a VIP Support Lead p roviding technical remote and face to face VIP IT support to all C-Level Execs and Board Members across the Group – including installation, troubleshooting, problem resolution and maintenance of IT Infrastructure.
Responsibilities:
- Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
- Quickly and effectively diagnose and resolve issues related to Mac’s, PC’s, mobile devices, printers, videoconferencing, Skype Enterprise Voice, O365 applications, business application software, telecommunication issues and potentially local network issues
- Ensure all fault calls are managed through ServiceNow and acting as an Escalation point for Service Desk/3rd party IT requirements on site
- Manage fault calls, service requests and planned changes, teams telephony support, VIP Support, Audio Visual Equipment support on-site and occasionally travel to other locations/sites
- Work with other support divisions to ensure complex IT Issues are resolved in a timely manner
Requirements:
- Complex Programme Management
- Extensive VIP & Executives level support experience
- Demonstration of relevant role specific / industry qualifications
- Exceptional knowledge of service and application delivery
- Designing, implementing and running support services
About WPP
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
