Overview
Position Title: Virtual Customer Care Advisor
Company: Amazon
Location: Plymouth, UK
Job Description:
As you complete your application for this job, you will be able to select your preferences for the area(s) of our grocery store you are interested in for employment.
Responsibilities:
- Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
- Manage both inbound and outbound calls
- Proactively identify solutions to questions you anticipate our customers having in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary
Requirements:
- 1+ year of relevant phone or email customer service experience
- Excellent communication skills (spoken and written)
- Experience working in a customer service or call center
- Experience working in healthcare environment
- High school diploma or equivalent
- Must Reside in the state of Utah
- 6+ months of professional experience working with computer and web based tools
- Experience multitasking with phone and computer skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives
