Overview

Position Title: Channel Communications

Company: BT

Location: Bristol, UK

Job Description:

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not.

Responsibilities:

  • Excellent operational & strategic communication planning and design skills
  • Ability to partner, coach and influence two Director/s to develop and deliver their comms and audience plan
  • Experince of deciding how /where to invest to improve comms reach/engagement and work collaboratively
  • Support the maintenance of communication platforms – driving shared best practice adoption
  • Understanding of the role of communication within employee engagement
  • Strong stakeholder & project management (including matrix)
  • Commercial Thinker
  • Inspiring Communicator
  • Collaborative Partner
  • Expect to run a virtual team for change programmes or events
  • Director level personal support, coaching
  • Engages with CS & Field Directors, HRBP, LT, Service Ops comms, Planning, Transformation, CI leads etc, IC channel teams e.g. ecrs, Field Safety team

Requirements:

  • Internal communications expert and trusted advisor to senior leaders
  • End-to –end understanding of op comms, channels and processes
  • Knowledge and working understanding of communication channels and wider group communications systems/ platforms
  • Experience in contact centre environment
  • Ability to stay focused on audience and message
  • Work effectively across a wide range of internal teams
  • Developing strategic narrative
  • Very strong stakeholder and matrix management & ability to hold difficult or challenging conversations
  • Expertise in communications that drive engagement and key business metrics
  • Experience managing complex projects across multiple stakeholders
  • Excellent IC channel knowledge
  • Brilliant storyteller, creative thinker, writer/editor, content creator – for different media, purpose and audience
Apply for job

About BT

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company.
Over the past 180 years we’ve established ourselves as a strong brand capable of achieving great things. We support emergency services and hospitals, keep economies around the world online and secure, and deliver large scale infrastructure for global events such as the London 2012 Olympics