Bt Vacancies – SME Channel Professional In Bletchley

Overview

Position Title: SME Channel Professional

Company: BT

Location: Bletchley, UK

Job Description

We’ve always been an organisation with purpose – to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers – those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. And following BT’s acquisition of EE, we’re able to offer our customers even more. Today in this fast changing, always-on digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Responsibilities:

• Supports projects that seek to drive best practices, improved customer satisfaction, increased sales or cost synergies with an understanding of governance, risk and compliance activities – specifically:
  • Owns or inputs into activities/projects that underpin trading performance across acquisition, base management and strategic initiatives (e.g. cross selling BT and EE);
  • Drives best practice for the delivery of change into the channels;
  • Owns/support the prioritisation of change and briefings delivered into channels, ensuring inputs are fit for purpose.
• Liaises with other departments to coordinate sales activities (i.e. orders and distribution) ensuring efficiency and customer satisfaction – specifically, manages stakeholders to deliver activities that improve sales performance. A highly collaborative role that will involve resolving issues with others.
• Supports the monitoring of prospect integrity and opportunity data and correlates information to discuss with manager – specifically:
  • Tracks the performance of initiatives and makes sure results are clearly understood by stakeholders, uses learnings to recommend business activities, and shares learnings with relevant forums; and
  • Identifies issues affecting channel performance through analysis, and recommends improvement plans to address root causes.
  • Inputs into the approach for reporting and insights and drives best practice.
• Assists with basic reporting and forecasting needs to support sales pay plan deliverables.
• Builds business cases to support activities that underpin performance and market opportunities.
• Delivers on commercial operations activities, may act as a first line Supervisor, directing team members and breaking down tasks as required to ensure delivery.

Requirements:

• Project management: Successfully manage and implement change by using strong organisational and project management skills.
• Stakeholder management: Has a track record of effectively engaging and influencing people. Develops stakeholder managment and communications plans to best acheive objectives. Identifies where conflict might arise and where alignment can be gained – specifically, influencing Channel Directors and Senior Managers. Provides honest and respectful feedback.
• Highly analytical: Analyses and summarises data and insights to enable effective decision making. Proficient in MS Excel.
• Highly effective communicator: Able to present information in a manner that is most relevant for the audience. Profiecient in MS Powerpoint
• Thinks and acts commercially: Has commercial awareness and an understanding of the levers that can be pulled across different functions (including Propositions, Commercial, Marketing, Product and Sales) to affect a business outcome. Builds business cases that ensure a return on investment.
• Begins and ends with the customer: Promotes an excellent customer experience.