Overview

Position Title: End User Technician

Company: Capita

Location: Liverpool, UK

Job Description:

The position will suit someone with real passion & enthusiasm for IT and looking to get their technical career kick started. The End User Services Technician provides a comprehensive end user support service to Capita staff that requires an in-depth knowledge of a wide range of IT technologies, desktop services and application systems. This role adds value by implementing, to common standards, systems and hardware that are consistently stable, reliable and which deliver business benefits.

Responsibilities:

  • Assign and prioritise IT incidents and service requests in order to ensure that user problems are dealt with in an appropriate, timely and effective manner.
  • Provide 2nd line technical support (both within and outside core hours) in order to diagnose and resolve problems and maintain desktop services.
  • Install and configure hardware, including PCs, servers and backup devices to call centres and computer rooms, to ensure a reliable and available platform for business-critical applications.
  • Install, configure and maintain software on networked, portable and standalone PCs and fileservers
  • Implement and maintain systems processes such as Anti-virus, domain administration and user access
  • Undertake project work as directed by the Senior Technician or Team Manager with respect to Client implementations and infrastructure development.

Requirements:

  • Demonstrable experience working in a similar role and IT environment.
  • Must have analytical skills and be able to solve technical problems across different platforms.
  • Must be a team player and be able to demonstrate excellent interpersonal skills.
  • Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation.
  • Experience in Supporting users in a Citrix environment
  • Experience using and supporting Office 365 solutions
  • Experience of supporting Microsoft Office client
  • Experience in Desktop Imaging
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About Capita

Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens.

We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to.

As part of the fabric of UK society, we’re helping millions of people every day.