Capita Vacancies – Telemarketing Executive In Glasgow

Overview

Position Title: Telemarketing Executive

Company: Capita

Location: Glasgow, UK

Job Description:

Want to work for a market leading Broadband and Entertainment provider and for a company that is a truly exciting and inclusive place to work – a place where you can be yourself, develop and let your skills shine?
Join us as a Customer Sales Advisor earning £18,772, rising to £20,194.22 per annum after passing probation.We’ll support you to achieve your targets and you could earn an extra £3000 on average. Top performers can receive an extra £6000 with an uncapped bonus sheme.

Responsibilities:

• In this role you will be required to establish the customers reason for the call, answer any questions or resolve any issues they have, deliver an excellent customer experience.
• The sales element of this conversation is to add value and services to the customer’s account.
• Perform an effective needs analysis able to identify additional products and services to offer to the customer with a tailored new digital package covering phone, TV, broadband and mobile.
• Answering and resolving customer queries.
• Ensure the customer is on the most suitable package.
• Offer and sell all digital products and services available.
• Promote the benefits of its digital packages.
• Confidently objection handle.

Requirements:

• Customer service experience in call centre, face to face or retail (essential) .
• Experience in call centre sales ( preferred ) .
• Call centre experience in digital media, broadband or mobile telecoms ( p referred) .
• Strong, outgoing and confident personality.
• Excellent telephone manner.
• The ability to follow instructions and scripts to meet with compliance requirements.
• Confident and effective communicator.
• Resilience to remain positive and driven after negative call outcomes.
• Target driven & hungry to achieve goals.
• Ability to work in a team.