Client Support Executive – Kainos Jobs Bristol

Overview

Position Title: Client Support Executive

Company:Kainos

Location: Bristol, UK

Job Description

As a Client Support Executive (Associate) at Kainos, you will work co-operatively with colleagues within the Testing Team to understand customer requirements. With the guidance from more Senior Consultants, you will also help provide customer value-add service from the Smart™ Automated Testing and Audit Applications.

You will work as part of a large global team, acting as the first point of contact to support our clients with the day to day service of successful cloud-based Smart™ Automated Testing and Audit Applications across our world-wide customer-base.

Responsibilities:

• Understanding customer needs – You will perform analysis of customers’ Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.
• Customer upskilling – You will help transfer knowledge of the Smart™ Automated Testing and Audit Applications to customer teams and colleagues.
• Contributing to Continuous Improvement – Outside of customer engagements, you will contribute to the continuous improvement of the Kainos Smart™ Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.
• Working as part of team – You will deliver as part of a team, supported by experienced consultants and supporting team members. You will also support your colleagues to foster an inclusive culture in all that you do.

Requirements:

• Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs.
• Clear and effective communicator (both written and verbal) working with our global client base.
• Ability to prioritise, plan workload and meet key deadlines.