Overview
Position Title: Technical Customer Care Advisor
Company: Dell
Location: All Cannings, UK
Job Description
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Responsibilities:
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members
Requirements:
- Minimum of 2 years of related experience
- World-class customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
About Dell
Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.
