Overview
Position Title: Senior Field Service Engineer I7
Company: Dell
Location: Brentford, UK
Job Description
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.
Responsibilities:
- Plan and lead installation services for assigned accounts
- Drive timely onsite services such as break-fix support and proactive maintenance
- Seek resolution to drive closure of complex issues
- Keep abreast of technology and our service offerings
Requirements:
- 1–2 years of relevant experience
- Industry certification in Linux, Windows, VMware or Networking
- Full clean drivers license
About Dell
Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.
