Overview

Position Title: Community Delivery Manager

Company: Hermes

Location: Southampton, UK

Job Description

Hermes has undergone a significant transformation moving from a parcel-centric business to a customer-focused business. There continues to be significant investment into IT realising Hermes’ vision of being a digital business with data being a significant enabler for the Hermes Business Strategy.

Responsibilities:

  • Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
  • Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
  • Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner

Requirements:

  • Customer Focused approach
  • Competent negotiation skills
  • Ability to adapt to different styles and behaviours
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About Hermes

We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 640 million parcels a year with a mission to be the UK’s carrier of choice.