Overview

Position Title: Sales & Service Assistant

Company: Hermès
Location: London, England, United Kingdom

Job Description

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.
Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.
Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 260 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin and Manchester.
Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.

Responsibilities: 

  • Develop your knowledge of the after sales support processes.
  • Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
  • Contribution to turnover of store through selling.
  • Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
  • Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.

Requirements: 

 

  • Demonstrate good team spirit in the workplace.
  • Take initiative.
  • Stays calm when under pressure whilst also being adaptable and versatile.
  • Hold a high level of personal standards.
  • Acts as a team player.
  • Demonstrates warmth and empathy, especially with objections.
  • Acts as a true ambassador of the House.
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About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.