Jll Career – Senior Customer Insights Manager In Raleigh

Overview

Position Title: Senior Customer Insights Manager

Company: JLL

Location: Raleigh, NC, US

Job Description

The overall purpose of the role is to support the growth of JLL’s businesses, with a sharp focus on omni-channel insight delivery across the JLL ecosystem. A key component of this role is the ability to effectively identify opportunities for marketing program optimization and growth and to implement them through analytics-related activities in coordination with the marketing and sales team.

Requirements:

• Establish a strategic relationship with teams across the globe and provide insights on clients and their journey throughout the JLL eco-system
• Synthesize data from multiple sources and translate findings into actionable B2B customer insights and recommendations that can drive marketing activities that impacts the bottom line
• Ensure best practice alignment through strong coordination with wider marketing teams globally, regionally and local
• Act as the measurement and insights expert for digital projects from launch through post-campaign evaluation
• Ability to tell a story through data, including the identification/communication of actionable insights that will inform marketing/communications programs
• Analyze data from multiple sources (including incorporating data from Adobe Analytics, Eloqua, Hootsuite or other competing tools/platforms), and provide insights and recommendations tailored to different functions and levels
• Social listening experience, including advising on listening strategy, priority terms
• Customer-centric approach and collaborative mindset to work across a global organization to build a plan, get alignment, and execute it
• Experience working with CRM data a plus
• Experience in multi-country metrics across platforms is a must
• Bachelor’s Degree in Marketing, Business, Statistics or related field
• At least 10 years of relevant work experience