Overview
Position Title: Customer Success Lead
Company: Google
Location: Nottingham, UK
Job Description: You will manage the overall transformation and customer experience and value realization for our customers. You know how to lead through influence and are willing to have an opinion regarding design and/or deployment considerations that focuses on what’s best for the customer. As a Customer Success Lead, you will partner closely with Google Cloud’s customers as their trusted Google technical and business transformation advisor to help them adopt GCP products and services. You will collaborate with teams to deliver on the innovation initiatives for the customer.
Responsibilities:
- Lead customer experience activities and teams delivering for the customer, act as point of contact for all post-sales delivery, and manage executive stakeholders through escalations.
- Own program governance for customer’s Google Cloud implementation execution and meet account goals.
- Oversee the onboarding experience for customers.
- Collaborate with various other partners who work with the customer simultaneously.
- Identify cloud-related design, development, and deployment friction points for customers and work through solutions.
Requirements:
- Experience with large-scale consulting delivery.
- Experience in/with the Telecommunications industry.
- Knowledge of the cloud market and ecosystem.
About Google
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
