KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who believed in doing things “the hard way,” because nothing ever got done right by cutting corners. Hard work, hospitality and integrity are still core to our brand today.While we’re grounded in our heritage, we’re always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken. Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels. And we’re growing… a new KFC restaurant opens somewhere in the world every six hours.As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world. Our purposes is feeding people’s potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities. We fight inequality and believe in all people. Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family.Our people are what make us distinctively KFC, and we value every opportunity to celebrate the unique perspectives and backgrounds they bring to our company.
Overview
Position Title: Associate Manager
Company: KFC
Location: Phoenix, AZ, US
Job Description:
KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who believed in doing things “the hard way,” because nothing ever got done right by cutting corners. Hard work, hospitality and integrity are still core to our brand today.While we’re grounded in our heritage, we’re always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken. Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels. And we’re growing… a new KFC restaurant opens somewhere in the world every six hours.As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world. Our purposes is feeding people’s potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities. We fight inequality and believe in all people. Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family.Our people are what make us distinctively KFC, and we value every opportunity to celebrate the unique perspectives and backgrounds they bring to our company.
Responsibilities:
- Gather, create and distribute global best practices, guidance and training to market teams
- Work in partnership with internal and external stakeholders on FPP governance, including:
- Work with IT, Ops and/or outside vendors to elevate the restaurant experience for Team Members (TMs) by simplifying related in-restaurant processes
- Assist with researching and vetting programmatic partners who are best suited in local markets to advance our FPP initiatives
- Test and automate new infrastructure or systems as needed
- Performance tracking against key performance indicators (KPIs)
- Budget management
- Define obstacles and work with markets to troubleshoot and/or provide workarounds
- Documentation and evaluation
- Signature program development, implementation and expansion
- Partner with Yum!, sister brands and KFC Global markets to establish programming partnerships for “Feeding People’s Potential” (FPP) supporting the three pillars of food security, opportunity and skill building
Requirements:
- Education/Certifications: Undergraduate Degree from accredited 4-year university – Journalism, English, Marketing, Public Relations or Communications – Preferred.
- Must be able to handle sensitive information with discretion.
- Ability to manage large-scale projects with attention to detail.
- 5-7 years of related experience in internal or external communications; corporate experience, preferably with a multinational brand, is preferred.
- Excellent communication skills with the ability to influence senior leadership and generate actionable recommendations.
- Experience in non-profit or social purpose specific work and/or clients is a plus.
- Highly proficient in Microsoft Word, Excel, Teams, PowerPoint.
- Proven project management experience
- Ability to establish and nurture strong relationships with diverse groups and create and maintain sound remote networks.
- Strong interpersonal skills with the ability to interface with all levels of leadership.
- Strong verbal and written communications skills.
- Self-motivated, self-starter with a bias towards action and proactive collaboration.
- Must be able to meet deadlines while managing multiple stakeholder groups.
- Strong, proven communications background with exemplary writing, editing, proofreading and presentation creation capability.
- Experience creating metrics and measurement for programs and communications.
About KFC
Colonel Harland Sanders was a real man, and a pretty amazing on at that. A born innovator, he founded the KFC we all know today on some pretty admirable values- things like hard work, hospitality, generosity and quality control. Today his legacy lives on in over 22,000 restaurants in 140 countries and territories around the world.
