Overview
Position Title: Customer Listening Manager
Company: KFC
Location: Portsmouth, UK
Job Description
Our purpose as an employer is to empower our people to find their own secret recipe in life too.
Responsibilities:
- Implement new customer feedback tools e.g. mystery shopper.
- Implement and track right guest satisfaction KPIs for all journeys.
- Collaborate with Guest Data Analyst as needed to facilitate data capture and input to Voice of the Guest presentations
- Day to day management of GES tools and platforms – user troubleshooting, inquiries from restaurants and area managers.
- Be the SPOC for KFC Voice (Employee Feedback) programme
Requirements:
- Experience in managing a wide range of stakeholders and groups at all levels
- Excellent PowerPoint and Excel skills
- Excellent project management skills
- Vendor management (SMG and others) skills. Previous experience with SMG products is a plus.
- Degree educated or equivalent experience
- Prior experience with social media and/ or digital platforms a plus
- Prior experience in using Usabilla is a plus
About KFC
KFC is one of the 3 brands operated by our parent company Yum! along with Pizza Hut and Taco Bell. We are the world’s largest restaurant group – in fact in 2018 we opened our 48,000th restaurant.
