Overview

Position Title: Customer Service Representative

Company: PayPal

Location: Portland, OR, US

Job Description:

At Venmo we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

Responsibilities:

  • Field inbound support calls, live chats, and emails from users about our product offerings
  • Field inbound support calls, live chats, and emails from users about our product offerings
  • Educate our customers on how to use Venmo to send and receive payments
  • Provide world class customer service
  • Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
  • Proactively look for ways to improve internal processes
  • Research customer inquiries using the appropriate technology
  • Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions

Requirements:

  • 2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
  • Someone who is routinely the Tech Support hotline for their family and friends
  • Must be a self-starter and self-learner
  • Someone who enjoys a fast paced yet fun working environment
  • Willingness to work hard and have fun doing it!
  • Enjoys being on the phone interacting with customers
  • Education: High school diploma or equivalent
  • Some experience working remotely would be advantageous.
  • Team player – we win as a team
  • An excellent communicator
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About PayPal

ingapore is our APAC regional headquarters, with teams focused on technology, sales, and marketing. This office is also home to our new Innovation Lab, which fosters our collaboration with the Singapore government and the start-up scene. Our mainland China offices are part of our technology and professional teams, as are the offices in Tokyo and Sydney. Corporate Social Responsibility programs are valued in all of our APAC locations.