Overview

Position Title: Tesla Advisor Virtual

Company: Tesla

Location: Dallas, TX, US

Job Description

The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

Responsibilities:

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
  • Effectively present and sell and support the delivery and installation the entire Tesla eco-system
  • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
  • Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
  • Execute customer documents on delivery day
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Conduct direct deliveries from Delivery Centers to customer homes
  • Perform additional responsibilities as assigned to meet busines

Requirements:

  • At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Great attention to detail with strong organization and communication skills
  • Proficient with Microsoft Office suite and CRM tools
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Ability to obtain appropriate state licensing, where applicable
  • Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
  • Must be able to successfully pass a pre-employment background check
  • Legal right to work in the United States
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About Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids