Overview
Position Title: Customer Service Advisor
Company: WTW
Location: Truro, UK
Job Description:
We offer a new starter induction, along with further training to keep your skills current and support your future growth. As an industry leader, we offer fantastic opportunities for career progression and a basic salary of £19,000 for 35 hours per week, rising after completion of a probation period in 6 months. We have a comprehensive benefits package including an annual bonus, a pension scheme, life insurance, medical insurance, eye care vouchers and many other options.
Responsibilities:
- Return voicemails and make call backs as required
- Work efficiently to achieve team and personal targets set around time to answer calls and offering a ‘Right First Time’ solution
- Provide an exceptional level of customer service, adapting to different caller scenarios
- Answer inbound queries via telephone, email and web chat.
- Positively represent WTW and our Clients by providing a friendly and professional service
- Record your actions accurately on our database
Requirements:
- Keen to provide an exceptional service, with a positive and caller focused attitude
- Good communication skills (listening, spoken and written)
- Computer literate
- Natural problem solver, able to work to a high level of accuracy
- Able to work well under pressure and meet solo / team targets
