Overview
Position Title: Customer Service Representative
Company: Uline
Location: Minneapolis, MN, US
Job Description:
Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it’s time you joined Uline.
Responsibilities:
- Respond to shipping inquiries and answer order status questions.
- Provide knowledgeable answers to questions about products, pricing and availability.
- Solve customer problems and find best possible solutions.
- Communicate with customers via phone, email and chat.
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.
- Help customers navigate Uline’s website and place orders online.
Requirements:
- Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Bonus programs that include annual performance, sales goals and profit sharing.
- Tuition reimbursement.
- Career advancement opportunities.
About Uline
At Uline, we may sell boxes, but we definitely don’t think inside them. We understand that in order to be successful in a fast-paced technology industry, innovation is necessary. As we continue to build out all of our systems with the latest technologies to drive the exponential growth of Uline, we hire only the best and brightest. Our IT professionals are passionate about developing and supporting cutting-edge technology that is specifically designed for Uline.
