Overview
Position Title: Head of Customer Communications
Company: Wilko
Location:Nottingham, UK
Job Description
We are looking for an talented team member to join our Marketing team. working remotely and between our Support Centre in Worksop and London office
Responsibilities:
- Leveraging that SVC through effective communications, including a review and evolution of our email marketing channel to deliver a more fit-for-purpose customer, brand and sales additive personalised solution.
- Owning the Consumer and Corporate PR strategies on behalf of the group, managing pro-active and re-active activity, supported by our agency partner.
- Playing an active role in a number of critical strategic programs that Power wilko to 2030.
Requirements:
- For this role we need someone who is passionate about what they do and keen for a role where they will roll their sleeves up and get stuck in.
- Bringing a new perspective from a background in traditional and digital communications and built effective engagement models to drive a return.
- We need a people focussed leader who has managed similar sized teams before and uses insight, market intelligence and future trends to drive decision making.
- We’re a brand you want to have a cup of tea with, we take a democratic, transparent approach and this role will ensure we communicate with the hard working families we serve in the best way possible.
About Wilko
We are a family-run business and have been trading for over 90 years, we turn the big 100 in 2030. We exist to free up hard-working families to be the best they can be. Whether it’s adding affordable touches to the home to quickly transform a space or making the most of summer with picnicware full of personality, we’re all about the little wins. They’re the things that make life that bit simpler, easier and more enjoyable.
