Overview
Position Title: Senior UX Manager
Company: Wilko
Location: Walsall, UK
Job Description
We are looking for an talented team member to join our Marketing team. working remotely and between our Support Centre in Worksop and London office
Responsibilities:
- Driving the CRO agenda in Digital, implementing optimisation for incrementality. Reducing customer pain points across wilko.com, improving CX and reducing both error rate / exit rate.
- Defining and implementing a user and SEO focussed taxonomy that improves navigation and supports our product led strategy.
- Working to define the omnichannel experience cross-functionally; developing a blueprint for stores and digital to achieve ambitions.
Requirements:
- For this role we need someone who has previously led a team and held a senior position in digital with a focus on digital design and digital customer experience.
- We need strong knowledge of eCommerce platforms and technologies, including content management and search; with a track record of successful management of A/B testing projects.
About Wilko
We are a family-run business and have been trading for over 90 years, we turn the big 100 in 2030. We exist to free up hard-working families to be the best they can be. Whether it’s adding affordable touches to the home to quickly transform a space or making the most of summer with picnicware full of personality, we’re all about the little wins. They’re the things that make life that bit simpler, easier and more enjoyable.
